Customer communications

Key points

Intermediaries should:
  • consider and communicate the impact of Brexit on existing policyholders prior to Brexit, including any contingency plans in place to mitigate the impact to the policyholder
  • consider whether customers might require a green card before driving their vehicle in EEA, Andorra, Serbia and Switzerland
  • consider how their customers’ circumstances might change as a result of Brexit and how their policies might need to be updated